Technical Training Facilitator (Analytical Instrumentation)
Technical Training Facilitator (Analytical Instrumentation) - Shimadzu Scientific Instruments - Training DepartmentHeadquartered in Columbia, Maryland, Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation (Kyoto, Japan), a world leader in the development of scientific instruments.
SSI was established in 1975 as a distribution center providing analytical solutions to a wide range of laboratories and lab services providers in the Americas.
Today, SSI's focus has expanded greatly beyond distribution.
SSI maintains a network of ten regional offices strategically located across the United States, with experienced technical specialists, service and sales engineers situated throughout the country; a state-of-the-art Customer Training and Education Center; and Shimadzu USA Manufacturing, which supplies HPLC, GC-MS/MS, LC-MS/MS, and other high-tech products to the US market.
POSITION
Summary:
The dynamic individual in this position is responsible for the facilitation of Technical Trainings at, but not limited to, the Corporate Customer and Training Center.
This individual will work with the training department, various company groups (Sales, Marketing, Service, and Tech Support) both at Corporate and in the Regional Offices to establish training schedules and an overall training plan that meets the Training Program needed to provide routes to proficiency for SSI employees and Distributors.
The individual will also conduct trainings that are more routine customer facing in a timely fashion to meet customer demand.
The trainings will be of the highest professional level and will adapt current adult training philosophies and utilize modern training methods such as micro-training, Socratic classroom techniques, e-learning modules, gamification, and hands-on laboratory instruction.
This position will work closely with the Onboarding and Training Specialist, the Training Supervisor, and Training Manager to create a training curriculum suitable for the Company's requirements.
Responsibilities include developing and maintaining strong working relationships/rapport with company knowledge experts; in order to effectively coordinate training initiatives and programs as directed.
As well as other related duties that may be assigned from time to time.
This individual must possess both experience and understanding in adult technical training techniques as well as a working expertise of HPLC, GC and GCMS instrumentation and its software, maintenance/repair, and applications.
The individual must also be proficient in computer systems, software, and standard classroom teaching aids.
They also must be well organized, possess outstanding administrative and time management skills and be able to relate well to employees.
During down times, the incumbent will work on creating courses, improving courses, and support functions for the training center including, but not limited to:
organizing appropriate training program schedules, working in the learning management system (LMS), assisting customers and employees with course registrations, assuring the internal and external training web information is updated regularly and other related administrative duties.
The incumbent will also provide back up support (be cross-trained) on other roles within the Training Department.
This role will be responsible for other related duties that may be assigned from time to time.
Additionally, the incumbent may be called upon to act in a substitute capacity during any absence of any coworker within the training department.
Training curricula may be established to include back to back weekly trainings to provide an optimal training/travel experience for those taking the trainings.
As such, this position will require planned absences and vacations to coincide with off weeks of the cycle.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Administer technical trainings, ensuring that the program maintains the same high level of professionalism and media rich content that is expected in a University-style Professional training program.
Assist establishing and planning trainings to meet customer, employee, distributor needs in a timely manner.
Evaluate and help improve upon the current Technical Training Program, by providing a positive and professional customer service experience.
This is done through addressing customer (internal and external) requests in a timely fashion.
Assist with the creation and implementation of internal training scheduling and curricula, specific to the Technical Training Programs.
Ensure that classroom, materials, and instruments/teaching aids are ready at the beginning of each Technical training day/session.
Partner with subject matter experts to produce effective training materials as required by instructors.
PowerPoint, presentations, workbooks, web-based training and other resources, to ensure that the information contained in the Technical Training Programs information stays current.
Provide back up support to the Training Supervisor on all aspects of training program including scheduling, communication, registration, attendance and evaluations.
Provide back up support to the Training Supervisor with keeping training records, web recordings and database(s) up to date and accurate.
Provide back up support to the Training Supervisor with tracking and recording all training taken by employees and customers.
Provide back up support to the LMS Training Administrator as needed - during heavy class volume or absences.
SCOPE:
This position's focus is to assume ownership and ensure the company's Technical Training Program is carried out successfully, assuring the same level of professionalism and quality control in every training session.
This position will play a key part to Shimadzu's move towards becoming the industry leader by enhancing and maintaining a strong educational development pathway for employees and customers to achieve their professional educational goals.
This role will assist the Training Team with creating a University style learning/educational platform at SSI.
KNOWLEDGE REQUIREMENTS:
CASUALWORKINGTHOROUGHOnboarding/HR PracticesCustomer RelationsInstrument/Software/Application KnowledgeUltipro SoftwareMS Great PlainsMS CRMTelephone SkillsComputer Literacy (LMS)Creation of a training programAbility to Adapt to New IdeasJapanese CultureShimadzu OrganizationTime ManagementCommunication / Presentation SkillsPeople /Interpersonal SkillsAdult LearningOrganizational SkillsPROBLEM SOLVING REQUIREMENTS:
Incumbent must be proficient in providing organizational and administrative support to internal (employee) and external (customer) training programs; and in particular to the SSI Technical Training Program.
Must have the ability to follow policy and procedures.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
Incumbent must have a Bachelor's Degree in science, education, or relevant field, with at least two (2) years of experience working with instrumentation and training.
Ability to work with a variety of people, both internal and external; as well as, across disciplines and organizational levels.
A proven track record of both training and instrument operation is a must as well as a penchant for details and an understanding of professional customer service are required.
Dependable work ethic and ability to keep material confidential is required.
SUPERVISORY
Responsibilities:
This position has no direct responsibilities.
This position will provide back up support to the LMS Training Administrator and Training Supervisor as needed.
Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
SSI was established in 1975 as a distribution center providing analytical solutions to a wide range of laboratories and lab services providers in the Americas.
Today, SSI's focus has expanded greatly beyond distribution.
SSI maintains a network of ten regional offices strategically located across the United States, with experienced technical specialists, service and sales engineers situated throughout the country; a state-of-the-art Customer Training and Education Center; and Shimadzu USA Manufacturing, which supplies HPLC, GC-MS/MS, LC-MS/MS, and other high-tech products to the US market.
POSITION
Summary:
The dynamic individual in this position is responsible for the facilitation of Technical Trainings at, but not limited to, the Corporate Customer and Training Center.
This individual will work with the training department, various company groups (Sales, Marketing, Service, and Tech Support) both at Corporate and in the Regional Offices to establish training schedules and an overall training plan that meets the Training Program needed to provide routes to proficiency for SSI employees and Distributors.
The individual will also conduct trainings that are more routine customer facing in a timely fashion to meet customer demand.
The trainings will be of the highest professional level and will adapt current adult training philosophies and utilize modern training methods such as micro-training, Socratic classroom techniques, e-learning modules, gamification, and hands-on laboratory instruction.
This position will work closely with the Onboarding and Training Specialist, the Training Supervisor, and Training Manager to create a training curriculum suitable for the Company's requirements.
Responsibilities include developing and maintaining strong working relationships/rapport with company knowledge experts; in order to effectively coordinate training initiatives and programs as directed.
As well as other related duties that may be assigned from time to time.
This individual must possess both experience and understanding in adult technical training techniques as well as a working expertise of HPLC, GC and GCMS instrumentation and its software, maintenance/repair, and applications.
The individual must also be proficient in computer systems, software, and standard classroom teaching aids.
They also must be well organized, possess outstanding administrative and time management skills and be able to relate well to employees.
During down times, the incumbent will work on creating courses, improving courses, and support functions for the training center including, but not limited to:
organizing appropriate training program schedules, working in the learning management system (LMS), assisting customers and employees with course registrations, assuring the internal and external training web information is updated regularly and other related administrative duties.
The incumbent will also provide back up support (be cross-trained) on other roles within the Training Department.
This role will be responsible for other related duties that may be assigned from time to time.
Additionally, the incumbent may be called upon to act in a substitute capacity during any absence of any coworker within the training department.
Training curricula may be established to include back to back weekly trainings to provide an optimal training/travel experience for those taking the trainings.
As such, this position will require planned absences and vacations to coincide with off weeks of the cycle.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Administer technical trainings, ensuring that the program maintains the same high level of professionalism and media rich content that is expected in a University-style Professional training program.
Assist establishing and planning trainings to meet customer, employee, distributor needs in a timely manner.
Evaluate and help improve upon the current Technical Training Program, by providing a positive and professional customer service experience.
This is done through addressing customer (internal and external) requests in a timely fashion.
Assist with the creation and implementation of internal training scheduling and curricula, specific to the Technical Training Programs.
Ensure that classroom, materials, and instruments/teaching aids are ready at the beginning of each Technical training day/session.
Partner with subject matter experts to produce effective training materials as required by instructors.
PowerPoint, presentations, workbooks, web-based training and other resources, to ensure that the information contained in the Technical Training Programs information stays current.
Provide back up support to the Training Supervisor on all aspects of training program including scheduling, communication, registration, attendance and evaluations.
Provide back up support to the Training Supervisor with keeping training records, web recordings and database(s) up to date and accurate.
Provide back up support to the Training Supervisor with tracking and recording all training taken by employees and customers.
Provide back up support to the LMS Training Administrator as needed - during heavy class volume or absences.
SCOPE:
This position's focus is to assume ownership and ensure the company's Technical Training Program is carried out successfully, assuring the same level of professionalism and quality control in every training session.
This position will play a key part to Shimadzu's move towards becoming the industry leader by enhancing and maintaining a strong educational development pathway for employees and customers to achieve their professional educational goals.
This role will assist the Training Team with creating a University style learning/educational platform at SSI.
KNOWLEDGE REQUIREMENTS:
CASUALWORKINGTHOROUGHOnboarding/HR PracticesCustomer RelationsInstrument/Software/Application KnowledgeUltipro SoftwareMS Great PlainsMS CRMTelephone SkillsComputer Literacy (LMS)Creation of a training programAbility to Adapt to New IdeasJapanese CultureShimadzu OrganizationTime ManagementCommunication / Presentation SkillsPeople /Interpersonal SkillsAdult LearningOrganizational SkillsPROBLEM SOLVING REQUIREMENTS:
Incumbent must be proficient in providing organizational and administrative support to internal (employee) and external (customer) training programs; and in particular to the SSI Technical Training Program.
Must have the ability to follow policy and procedures.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
Incumbent must have a Bachelor's Degree in science, education, or relevant field, with at least two (2) years of experience working with instrumentation and training.
Ability to work with a variety of people, both internal and external; as well as, across disciplines and organizational levels.
A proven track record of both training and instrument operation is a must as well as a penchant for details and an understanding of professional customer service are required.
Dependable work ethic and ability to keep material confidential is required.
SUPERVISORY
Responsibilities:
This position has no direct responsibilities.
This position will provide back up support to the LMS Training Administrator and Training Supervisor as needed.
Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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