Office Assistant II
A$ A' A' ?Job DetailsLevelExperiencedJob LocationColumbia Medical Practice - Columbia, MDRemote TypeN/APosition TypeFull TimeEducation LevelHigh SchoolSalary Range$17.
00 - $18.
50 HourlyTravel PercentageUndisclosedJob ShiftDayJob CategoryHealth CareDescription
Responsibilities:
Office Reception1.
Greet patients in a welcoming, polite, prompt, and helpful manner.
2.
Provide information, answer questions, direct and instruct patients within the guidelines of CMP policies and procedures.
Administration3.
Print and assure proper completion of patient forms and receiptsa.
Delivery and/or acquisition of forms required for patient visitb.
Prescription and test results pick-up4.
Medical Record Requestsa.
Refer patient request to Clinical Operationsb.
In a stat situation- prepare Medical Record Release and consult Manager/Supervisor if Clinical Operations staff not available (occurs rarely)5.
Notify MD - overnight messaging centera.
Remove cancellations from scheduleb.
Call patients to reschedule appointmentsc.
Call patients to make appointments for follow-up cared.
Post applicable No-Show fees to PM (if not done by provider via EMR)6.
Provide appropriate billing informationa.
To patient/guarantor:
collection of patient account balanceb.
To provider:
compliance with insurance rules for ordering of CMP Ancillary Servicesc.
To billing:
account management and accurate billing of claimd.
Refer the following patient account concerns to Billing Department Personnel:
i.
Account problem resolutionii.
Policy and/or insurance changesiii.
Payment Plan non-complianceiv.
Bad debt collection balances-In-House and Collection account types7.
Patient Portala.
Notify patients of availability of web portal and procedure for account set-upb.
Generate patient invite in portal Dashboardc.
Refer patients with portal issues to designated Clinical Operations Staff8.
ACO notification to Medicare patientsa.
Distribute ACO notice to all patients with PM account type ACO Attributedb.
Update PM account as outlined under Practice Management Systemc.
Update EMR account as outlined under Electronic Medical Record9.
Maila.
Postage meterb.
Returned mail managementi.
Research for new or change of address and correct in PM systemii.
Scan and index to patient file in EMRc.
Recall letters (per department protocol)iii.
Processiv.
Printv.
Fold and stuff in envelopesvi.
Postage10.
Stock printers, copiers and credit card machines with paper for the next day or as needed11.
Maintain waiting room ordera.
Remove trashb.
Maintain furniture arrangementc.
Water plants (if applicable)d.
Fresh water and cups for dispenser (if applicable)e.
Organizing of reading materials12.
Continually demonstrate efficient time management throughout the day in all tasks.
13.
Additional duties and/or special projects as assignedPhone Reception and Management1.
Master basic functions of Avaya phone system.
a.
Loginb.
Placing/retrieving calls on holdc.
Transferd.
Call Center Program (CCR)i.
Length of time on callii.
Calls waiting in queue by volume and wait timee.
Extension directory2.
Answer phones in a pleasant, prompt, polite, and helpful manner utilizing guidelines(scripts)3.
Interoffice and patient messaging as outlined under Electronic Medical Record (EMR)4.
Schedule appointments as outlined under Practice Management System5.
Reminder callsa.
Performed by I-Remind computer program.
b.
Contact patients that were unreachable or cancelled using automated system( back-up to Billing Staff)c.
Special instructionsd.
Insurance and ID requirementse.
No Show fee policyPractice Management (Allscripts PM) & Phreesia Systems 1.
Demographic updates in PM for data changes not imported from Phreesiaa.
Emergency contactb.
Usual providerc.
PCP providerd.
HIPAA notification note2.
Appointmentsa.
Schedulingb.
Moving appointmentsc.
Cancelling appointmentsd.
Bumped appointments reschedulinge.
Advise patient of co-pays, balances and self pay charges estimates due at time of visit3.
Insurance & ID Data Collectiona.
Insurance card and ID scanning into PM systemb.
Insurance Verification 1-2 days in advance of appointment using Phreesia system, payer websites or calling insurance carrierc.
Same-day verification process utilizing Phreesia system, payer websites or calling insurance carrierd.
Update insurance data in patient's PM account4.
Explain Phreesia Pad registration to patients and assist them with completion when necessary5.
Update emergency contact, usual provider, PCP and HIPAA note in Patient Registration screen6.
Recalls7.
Update and/or remove co-pays in Phreesia when necessary for patient credits or for visit types not requiring co-pays (ie Physicals, Ancillary Services, Injections)8.
Collection of patient out-of-pocket amounts if not processed on Phreesia Pada.
Co-Pays/Balancesb.
Self Pay charges at time of check-out9.
Advise patient of balances if not processed on Phreesia Pad and set-up automated Payment Plans if patient agrees10.
Notify Manager/Supervisor if patient refuses to make payment on balance at time of check-in11.
Contact Billing Staff if patient requests non-automated Payment Plan12.
End-of-Day batch reconciliationa.
Phreesia batch report must be reconciled to cash, check & credit card receipts in drawerb.
Close credit card machine for check transactions as assignedc.
Discrepancies are reviewed with Manager prior to leaving for day for resolution13.
Update PM account for every Medicare patient that receives ACO notice:
a.
Change account type to appropriate category as outlined in workflowb.
Change insurance plan to the appropriate ACO Medicare plan numberc.
Enter zero dollar charge using ACOP CPT codeElectronic Medical Record (Allscripts Clinical Module)1.
Patient messagesa.
Accurate name and contact phone numberb.
Document message with all information supplied by patient (ie list all medications that need refill-not patient needs refills2.
Refill Request message- document all medications needed, pharmacy name and phone number3.
Mail messages4.
Appropriate documentation, grammar and punctuation in all messages5.
Review of Daily Schedule on Sharepoint to determine covering provider for forwarding of patient messages for each provider6.
Document Management Proceduresa.
Scanning and indexingb.
Input Manager and Fax Press7.
Update EMR account for every Medicare patient that receives ACO noticea.
Add consent to patient's chartb.
Select ACO Consent acceptedGENERAL DUTIES:
1.
Maintain waiting room, front desk work area and phone room in a clean, neat and organized manner with appropriate supplies available2.
Ensure compliance with OSHA regulations regarding biohazard material and waste disposal3.
Support quality programs including Patient Centered Medical Home (PCMH), Medicare Meaningful Use (MU) initiatives, ACO quality criteria and any other Quality or insurance programs adopted by CMP4.
Perform other duties as assigned by Department Manager/SupervisorEducation:
High school diploma or equivalent; prefer advanced training in Technical or Vocational school
Experience:
Minimum (1) year experience with patient registration and insurance verification;(2) years experience preferredknowledge & Skills:
1.
Knowledge of medical terminology and ability to read and write various forms of documentation (handwritten and typed medical records)2.
Computer literacy on PC workstation or laptop/tablet notebooks and use of internet and other research tools3.
Excellent verbal skills to manage high volume of telephone calls in a clear, concise, professional, helpful and knowledgeable tone and manner4.
Basic knowledge of medical insurance5.
Knowledge of OSHA guidelines6.
Strong commitment to quality customer service7.
Interpersonal and communication (written and oral) skills for liaison work with patients, co-workers, internal and external clients8.
Organized work habits that include:
attention to details, ability to prioritize work and handle multiple tasks in a fast-paced setting9.
Problem-solving skills with ability to apply sound judgment to decision making10.
Professional image in manner, appearance, motivation and work habits11.
Flexibility to company and department needs (ie cross covering in other departments for medical practice site location, extended hours, weekends, extra curricular company activities to promote community awareness)12.
General knowledge of office equipment to include telephone function, fax, copier, scanners and printers, PC and notebooks, etc.
13.
Ability to work effectively in a team setting as well as independentlyENVIRONMENTAL/WORKING CONDITIONS:
1.
Regularly reads and reviews handwritten or typed medical records and prepares and develops additional data and notes for use by medical personnel2.
Regularly deals with multiple patient cases and potentially stressful situations3.
Risk of exposure to communicable disease, ie, viruses, lab specimens, and airborne pathogens4.
Regular stoops and bends to store/move supplies (up to 25 lbs) or to assist in procedures and tests.
5.
Regularly carries materials and supplies necessary for patient care.
6.
Must use computer to access and to enter patient information7.
Regularly receives high volume of telephone callsPHYSICAL DEMANDS:
1.
The employee is primarily seated while performing the duties of the position.
Occasional walking or standing is required.
2.
The hands are regularly used to write, type, key and handle or feel small controls and objects.
The employee must frequently talk and hear.
Weights of up to 25 pounds are occasionally lifted.
3.
The physical demands described here are representative of those that must be met by the employee to perform the essential duties and responsibilities of the position successfully.
4.
Requirements may be modified to accommodate individuals with disabilities.
Qualifications
Experience:
Minimum (3) years experience with patient registration and insurance verification;(5) years experience preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $18.
50 HourlyTravel PercentageUndisclosedJob ShiftDayJob CategoryHealth CareDescription
Responsibilities:
Office Reception1.
Greet patients in a welcoming, polite, prompt, and helpful manner.
2.
Provide information, answer questions, direct and instruct patients within the guidelines of CMP policies and procedures.
Administration3.
Print and assure proper completion of patient forms and receiptsa.
Delivery and/or acquisition of forms required for patient visitb.
Prescription and test results pick-up4.
Medical Record Requestsa.
Refer patient request to Clinical Operationsb.
In a stat situation- prepare Medical Record Release and consult Manager/Supervisor if Clinical Operations staff not available (occurs rarely)5.
Notify MD - overnight messaging centera.
Remove cancellations from scheduleb.
Call patients to reschedule appointmentsc.
Call patients to make appointments for follow-up cared.
Post applicable No-Show fees to PM (if not done by provider via EMR)6.
Provide appropriate billing informationa.
To patient/guarantor:
collection of patient account balanceb.
To provider:
compliance with insurance rules for ordering of CMP Ancillary Servicesc.
To billing:
account management and accurate billing of claimd.
Refer the following patient account concerns to Billing Department Personnel:
i.
Account problem resolutionii.
Policy and/or insurance changesiii.
Payment Plan non-complianceiv.
Bad debt collection balances-In-House and Collection account types7.
Patient Portala.
Notify patients of availability of web portal and procedure for account set-upb.
Generate patient invite in portal Dashboardc.
Refer patients with portal issues to designated Clinical Operations Staff8.
ACO notification to Medicare patientsa.
Distribute ACO notice to all patients with PM account type ACO Attributedb.
Update PM account as outlined under Practice Management Systemc.
Update EMR account as outlined under Electronic Medical Record9.
Maila.
Postage meterb.
Returned mail managementi.
Research for new or change of address and correct in PM systemii.
Scan and index to patient file in EMRc.
Recall letters (per department protocol)iii.
Processiv.
Printv.
Fold and stuff in envelopesvi.
Postage10.
Stock printers, copiers and credit card machines with paper for the next day or as needed11.
Maintain waiting room ordera.
Remove trashb.
Maintain furniture arrangementc.
Water plants (if applicable)d.
Fresh water and cups for dispenser (if applicable)e.
Organizing of reading materials12.
Continually demonstrate efficient time management throughout the day in all tasks.
13.
Additional duties and/or special projects as assignedPhone Reception and Management1.
Master basic functions of Avaya phone system.
a.
Loginb.
Placing/retrieving calls on holdc.
Transferd.
Call Center Program (CCR)i.
Length of time on callii.
Calls waiting in queue by volume and wait timee.
Extension directory2.
Answer phones in a pleasant, prompt, polite, and helpful manner utilizing guidelines(scripts)3.
Interoffice and patient messaging as outlined under Electronic Medical Record (EMR)4.
Schedule appointments as outlined under Practice Management System5.
Reminder callsa.
Performed by I-Remind computer program.
b.
Contact patients that were unreachable or cancelled using automated system( back-up to Billing Staff)c.
Special instructionsd.
Insurance and ID requirementse.
No Show fee policyPractice Management (Allscripts PM) & Phreesia Systems 1.
Demographic updates in PM for data changes not imported from Phreesiaa.
Emergency contactb.
Usual providerc.
PCP providerd.
HIPAA notification note2.
Appointmentsa.
Schedulingb.
Moving appointmentsc.
Cancelling appointmentsd.
Bumped appointments reschedulinge.
Advise patient of co-pays, balances and self pay charges estimates due at time of visit3.
Insurance & ID Data Collectiona.
Insurance card and ID scanning into PM systemb.
Insurance Verification 1-2 days in advance of appointment using Phreesia system, payer websites or calling insurance carrierc.
Same-day verification process utilizing Phreesia system, payer websites or calling insurance carrierd.
Update insurance data in patient's PM account4.
Explain Phreesia Pad registration to patients and assist them with completion when necessary5.
Update emergency contact, usual provider, PCP and HIPAA note in Patient Registration screen6.
Recalls7.
Update and/or remove co-pays in Phreesia when necessary for patient credits or for visit types not requiring co-pays (ie Physicals, Ancillary Services, Injections)8.
Collection of patient out-of-pocket amounts if not processed on Phreesia Pada.
Co-Pays/Balancesb.
Self Pay charges at time of check-out9.
Advise patient of balances if not processed on Phreesia Pad and set-up automated Payment Plans if patient agrees10.
Notify Manager/Supervisor if patient refuses to make payment on balance at time of check-in11.
Contact Billing Staff if patient requests non-automated Payment Plan12.
End-of-Day batch reconciliationa.
Phreesia batch report must be reconciled to cash, check & credit card receipts in drawerb.
Close credit card machine for check transactions as assignedc.
Discrepancies are reviewed with Manager prior to leaving for day for resolution13.
Update PM account for every Medicare patient that receives ACO notice:
a.
Change account type to appropriate category as outlined in workflowb.
Change insurance plan to the appropriate ACO Medicare plan numberc.
Enter zero dollar charge using ACOP CPT codeElectronic Medical Record (Allscripts Clinical Module)1.
Patient messagesa.
Accurate name and contact phone numberb.
Document message with all information supplied by patient (ie list all medications that need refill-not patient needs refills2.
Refill Request message- document all medications needed, pharmacy name and phone number3.
Mail messages4.
Appropriate documentation, grammar and punctuation in all messages5.
Review of Daily Schedule on Sharepoint to determine covering provider for forwarding of patient messages for each provider6.
Document Management Proceduresa.
Scanning and indexingb.
Input Manager and Fax Press7.
Update EMR account for every Medicare patient that receives ACO noticea.
Add consent to patient's chartb.
Select ACO Consent acceptedGENERAL DUTIES:
1.
Maintain waiting room, front desk work area and phone room in a clean, neat and organized manner with appropriate supplies available2.
Ensure compliance with OSHA regulations regarding biohazard material and waste disposal3.
Support quality programs including Patient Centered Medical Home (PCMH), Medicare Meaningful Use (MU) initiatives, ACO quality criteria and any other Quality or insurance programs adopted by CMP4.
Perform other duties as assigned by Department Manager/SupervisorEducation:
High school diploma or equivalent; prefer advanced training in Technical or Vocational school
Experience:
Minimum (1) year experience with patient registration and insurance verification;(2) years experience preferredknowledge & Skills:
1.
Knowledge of medical terminology and ability to read and write various forms of documentation (handwritten and typed medical records)2.
Computer literacy on PC workstation or laptop/tablet notebooks and use of internet and other research tools3.
Excellent verbal skills to manage high volume of telephone calls in a clear, concise, professional, helpful and knowledgeable tone and manner4.
Basic knowledge of medical insurance5.
Knowledge of OSHA guidelines6.
Strong commitment to quality customer service7.
Interpersonal and communication (written and oral) skills for liaison work with patients, co-workers, internal and external clients8.
Organized work habits that include:
attention to details, ability to prioritize work and handle multiple tasks in a fast-paced setting9.
Problem-solving skills with ability to apply sound judgment to decision making10.
Professional image in manner, appearance, motivation and work habits11.
Flexibility to company and department needs (ie cross covering in other departments for medical practice site location, extended hours, weekends, extra curricular company activities to promote community awareness)12.
General knowledge of office equipment to include telephone function, fax, copier, scanners and printers, PC and notebooks, etc.
13.
Ability to work effectively in a team setting as well as independentlyENVIRONMENTAL/WORKING CONDITIONS:
1.
Regularly reads and reviews handwritten or typed medical records and prepares and develops additional data and notes for use by medical personnel2.
Regularly deals with multiple patient cases and potentially stressful situations3.
Risk of exposure to communicable disease, ie, viruses, lab specimens, and airborne pathogens4.
Regular stoops and bends to store/move supplies (up to 25 lbs) or to assist in procedures and tests.
5.
Regularly carries materials and supplies necessary for patient care.
6.
Must use computer to access and to enter patient information7.
Regularly receives high volume of telephone callsPHYSICAL DEMANDS:
1.
The employee is primarily seated while performing the duties of the position.
Occasional walking or standing is required.
2.
The hands are regularly used to write, type, key and handle or feel small controls and objects.
The employee must frequently talk and hear.
Weights of up to 25 pounds are occasionally lifted.
3.
The physical demands described here are representative of those that must be met by the employee to perform the essential duties and responsibilities of the position successfully.
4.
Requirements may be modified to accommodate individuals with disabilities.
Qualifications
Experience:
Minimum (3) years experience with patient registration and insurance verification;(5) years experience preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
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