IT Help Desk Clerk
We are seeking a skilled, self-motivated, and, above all, customer-oriented individual to join our growing Tier 2 Service Desk to begin an exciting and challenging career with Advantage Industries, Inc.
PERKS $$$$ Performance Incentives:
Team performance bonuses, commissions and we also offer employee referral rewards.
Hybrid / Remote Work schedule, usually a 40%/60% work from office vs.
home split.
You'll get to learn from your teammates and explore new interest areas.
Each day is different, as our clients are all unique.
No tedious, repetitive tasks.
We focus on your work-life balance, including offering flexible work schedules.
Strong focus on team cohesion and supportive company culture.
Salary Range:
$60,000.
00 - $72,000.
00
Job Description:
This individual would deliver the highest quality customer service, while they identify, troubleshoot, implement and/or maintain various aspects of our client's IT environments.
As such, the ideal candidate will possess an excellent troubleshooting skill set, a high level of technical knowledge, and exceptional interpersonal skills.
You will be providing Tier I and Tier II level support to clients, depending on their needs.
We will rely on your support to resolve technical requests, incidents, problems, and answer questions from clients involving their hardware, software, network, and telecommunication systems.
You will also be responsible for maintaining and updating documentation regarding client environments.
We are looking for someone who is dependable and finds it rewarding to participate on a high-achieving team.
We are seeking someone who embraces new challenges by persevering until an optimal solution is reached for our clients.
You should be adaptable, self-motivated, and focused on developing creative problem-solving ideas to meet daily client requests.
You'll be expected to work productively both independently and collaboratively with our enthusiastic team.
You need to be goal-oriented and able to prioritize tasks.
If an urgent situation is thrown at our team, we expect immediate responsiveness and efficient teamwork to tackle that situation effectively, as satisfying our clients promptly is our number one goal.
We aim to support our clients by always exuding positivity, patience, and calmness under pressure, reassuring them that we are confident about solving their problem(s).
Responsibilities:
Install, monitor, troubleshoot, and support client network infrastructure and equipment.
Work to resolve critical client outages.
Work with vendors to troubleshoot and resolve client requests, incidents, and problems as necessary.
Maintain client documentation.
Triage, handle and update incoming ticket requests with the use of a ticketing system.
Identify customer technical risk and collaborate with internal teams appropriately.
Participate in a rotating on-call schedule.
Required Skill set:
3
years of experience working in a service desk environment, including experience using a ticketing system, documentation system, and remote management application.
Excellent communication and interpersonal skills both over the phone and via email.
Desire and self-motivation to learn and grow as a technician.
Ability to troubleshoot and research issues independently to fix problems.
Intermediate network, hardware and software support knowledge.
Strong attention to detail, including note-taking and time tracking.
Can easily adapt to working independently and engaging in collaborative teamwork.
Qualifications:
Experience working in an enterprise Windows environment:
AD, O365, Windows 10/11, Server 2012/2016/2019.
Working knowledge of NTFS best practices including share and security permissions.
Working knowledge and comfort with common Group Policies such as password expiration, drive mapping, and printer deployment.
Working knowledge of Office 365 complexities including conditional access, MFA, and user setup.
Intermediate to Advanced understanding of network basics including routing, firewalls, DNS, TCP/IP, and how these interact with an Active Directory-based environment.
At least one relevant technical certification (CompTIA Network+, Security+, ITIL, Microsoft, etc.
) or related degree/background experience.
Self-study, hands-on experience, or home-lab experience is a plus.
Familiarity with other Operating Systems such as macOS, iOS, and Android.
Not Required, but Bonus points if you have this:
Familiarity with DUO MFA is a plus.
Familiarity with Intune MDM for Windows devices is a plus.
Familiarity with CCH, Intuit, and other accounting-specific software is a plus.
Familiarity with Autodesk, Newforma, and other architecture-specific applications is a plus.
Advantage Industries is a market-leading business that has a wide range of career opportunities.
At Advantage, we seek out and reward the finest talent so that we can continue to provide the highest quality service and products to our customers.
Business moves at the speed of computers - it is critical to understand your networked computer systems.
Are you taking the right steps to secure your network? Are your laptops, desktops, servers, and internet appliances up to date? Advantage Industries takes a thorough approach to understand your current network state and then formulating additional management plans to keep your business running efficiently and consistently.
Our Information Management group of application engineers and database programmers can review business process with you to determine if there are opportunities to automate, save cost or streamline mission-critical business data.
We work with commercial enterprises in the business market.
And, we have worked alongside local, State, and Federal Agencies managing technology projects with focused attention and expertise.
To keep our staff and our clients safe, Advantage Industries is requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on applicable state laws and regulations.
Recommended Skills Architecture Attention To Detail Auto Cad Communication Creative Problem Solving Dns Estimated Salary: $20 to $28 per hour based on qualifications.
PERKS $$$$ Performance Incentives:
Team performance bonuses, commissions and we also offer employee referral rewards.
Hybrid / Remote Work schedule, usually a 40%/60% work from office vs.
home split.
You'll get to learn from your teammates and explore new interest areas.
Each day is different, as our clients are all unique.
No tedious, repetitive tasks.
We focus on your work-life balance, including offering flexible work schedules.
Strong focus on team cohesion and supportive company culture.
Salary Range:
$60,000.
00 - $72,000.
00
Job Description:
This individual would deliver the highest quality customer service, while they identify, troubleshoot, implement and/or maintain various aspects of our client's IT environments.
As such, the ideal candidate will possess an excellent troubleshooting skill set, a high level of technical knowledge, and exceptional interpersonal skills.
You will be providing Tier I and Tier II level support to clients, depending on their needs.
We will rely on your support to resolve technical requests, incidents, problems, and answer questions from clients involving their hardware, software, network, and telecommunication systems.
You will also be responsible for maintaining and updating documentation regarding client environments.
We are looking for someone who is dependable and finds it rewarding to participate on a high-achieving team.
We are seeking someone who embraces new challenges by persevering until an optimal solution is reached for our clients.
You should be adaptable, self-motivated, and focused on developing creative problem-solving ideas to meet daily client requests.
You'll be expected to work productively both independently and collaboratively with our enthusiastic team.
You need to be goal-oriented and able to prioritize tasks.
If an urgent situation is thrown at our team, we expect immediate responsiveness and efficient teamwork to tackle that situation effectively, as satisfying our clients promptly is our number one goal.
We aim to support our clients by always exuding positivity, patience, and calmness under pressure, reassuring them that we are confident about solving their problem(s).
Responsibilities:
Install, monitor, troubleshoot, and support client network infrastructure and equipment.
Work to resolve critical client outages.
Work with vendors to troubleshoot and resolve client requests, incidents, and problems as necessary.
Maintain client documentation.
Triage, handle and update incoming ticket requests with the use of a ticketing system.
Identify customer technical risk and collaborate with internal teams appropriately.
Participate in a rotating on-call schedule.
Required Skill set:
3
years of experience working in a service desk environment, including experience using a ticketing system, documentation system, and remote management application.
Excellent communication and interpersonal skills both over the phone and via email.
Desire and self-motivation to learn and grow as a technician.
Ability to troubleshoot and research issues independently to fix problems.
Intermediate network, hardware and software support knowledge.
Strong attention to detail, including note-taking and time tracking.
Can easily adapt to working independently and engaging in collaborative teamwork.
Qualifications:
Experience working in an enterprise Windows environment:
AD, O365, Windows 10/11, Server 2012/2016/2019.
Working knowledge of NTFS best practices including share and security permissions.
Working knowledge and comfort with common Group Policies such as password expiration, drive mapping, and printer deployment.
Working knowledge of Office 365 complexities including conditional access, MFA, and user setup.
Intermediate to Advanced understanding of network basics including routing, firewalls, DNS, TCP/IP, and how these interact with an Active Directory-based environment.
At least one relevant technical certification (CompTIA Network+, Security+, ITIL, Microsoft, etc.
) or related degree/background experience.
Self-study, hands-on experience, or home-lab experience is a plus.
Familiarity with other Operating Systems such as macOS, iOS, and Android.
Not Required, but Bonus points if you have this:
Familiarity with DUO MFA is a plus.
Familiarity with Intune MDM for Windows devices is a plus.
Familiarity with CCH, Intuit, and other accounting-specific software is a plus.
Familiarity with Autodesk, Newforma, and other architecture-specific applications is a plus.
Advantage Industries is a market-leading business that has a wide range of career opportunities.
At Advantage, we seek out and reward the finest talent so that we can continue to provide the highest quality service and products to our customers.
Business moves at the speed of computers - it is critical to understand your networked computer systems.
Are you taking the right steps to secure your network? Are your laptops, desktops, servers, and internet appliances up to date? Advantage Industries takes a thorough approach to understand your current network state and then formulating additional management plans to keep your business running efficiently and consistently.
Our Information Management group of application engineers and database programmers can review business process with you to determine if there are opportunities to automate, save cost or streamline mission-critical business data.
We work with commercial enterprises in the business market.
And, we have worked alongside local, State, and Federal Agencies managing technology projects with focused attention and expertise.
To keep our staff and our clients safe, Advantage Industries is requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on applicable state laws and regulations.
Recommended Skills Architecture Attention To Detail Auto Cad Communication Creative Problem Solving Dns Estimated Salary: $20 to $28 per hour based on qualifications.
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