Help Desk Specialist
Company Name:
Vector Planning & Services, Inc.
Job Description
Primary
Responsibilities:
Manage and track trouble tickets pertaining to computer networks, telephony services, and VTC services of MARFORCYBER operations. This includes new service provisioning and problem resolution.
Provide direct interface between local users and Information Technology vendors.
Responsible for requirements gathering and coordination of service delivery activities, as well as problem identification, diagnosis, reporting, and facilitation of resolution regarding user troubles and/or system outages.
Required Skills
Skills/
Qualifications:
Experience with MS Active Directory and Public Key Encryption.
Excellent technical knowledge of PC, desktop hardware and PC internal components.
Working technical knowledge of current PC operating systems and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Analytical and problem-solving abilities, with keen attention to detail.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation.
Education and Training:
Bachelor''s Degree in Computer Science or Information Systems with 2 years of relevant work experience, or Associate''s Degree (technical major) with 5 years of relevant work experience, or High School Diploma with 8 years of relevant work experience.
Comptia A+, Network
or Security+
Microsoft MCSA, MCSE or MCSM
Clearance Level Required:
Active TS/SCI with CI Poly DoD clearance.Estimated Salary: $20 to $28 per hour based on qualifications.
Vector Planning & Services, Inc.
Job Description
Primary
Responsibilities:
Manage and track trouble tickets pertaining to computer networks, telephony services, and VTC services of MARFORCYBER operations. This includes new service provisioning and problem resolution.
Provide direct interface between local users and Information Technology vendors.
Responsible for requirements gathering and coordination of service delivery activities, as well as problem identification, diagnosis, reporting, and facilitation of resolution regarding user troubles and/or system outages.
Required Skills
Skills/
Qualifications:
Experience with MS Active Directory and Public Key Encryption.
Excellent technical knowledge of PC, desktop hardware and PC internal components.
Working technical knowledge of current PC operating systems and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Analytical and problem-solving abilities, with keen attention to detail.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation.
Education and Training:
Bachelor''s Degree in Computer Science or Information Systems with 2 years of relevant work experience, or Associate''s Degree (technical major) with 5 years of relevant work experience, or High School Diploma with 8 years of relevant work experience.
Comptia A+, Network
or Security+
Microsoft MCSA, MCSE or MCSM
Clearance Level Required:
Active TS/SCI with CI Poly DoD clearance.Estimated Salary: $20 to $28 per hour based on qualifications.
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