Help Desk Analyst
Company Name:
Softworld Inc
Job Number: 216741
Tier 2 Help Desk Technician
TITLE:
Tier 2 Help Desk Technician
LOCATION:
Columbia, MD
DESCRIPTION:
Seeking a Tier 2 Help Desk Technician to support end users with a variety of issues
RESPONSIBILITIES /
Experience:
The Tier II Help Desk Tech will provide support to end users on a variety of issues. Specifically, he/she will perform the following duties:
Support Active Directory and work with Group Policies
Reset passwords through active directory and create users
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support Documents, tracks, and monitors the problem to ensure a timely resolution using established work order tracking system.
Troubleshoot PC hardware and software issues.
Performs a variety of complicated tasks
May lead and direct the work of others.
EXPERIENCE REQUIRED
Hands-on troubleshooting experience with a firm grasp of Windows 7 OS
Printer connectivity and troubleshooting
Working with AD to grant permission and do lookups
File Permissions
Work order tracking system (preferable Altiris)
Microsoft Office Suite with emphasis in Outlook.
Strong communication and customer service skills
EDUCATION
Requires an associate's degree or equivalent in a related area and 0-2 years of experience in the field or in a related area
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.Estimated Salary: $20 to $28 per hour based on qualifications.
Softworld Inc
Job Number: 216741
Tier 2 Help Desk Technician
TITLE:
Tier 2 Help Desk Technician
LOCATION:
Columbia, MD
DESCRIPTION:
Seeking a Tier 2 Help Desk Technician to support end users with a variety of issues
RESPONSIBILITIES /
Experience:
The Tier II Help Desk Tech will provide support to end users on a variety of issues. Specifically, he/she will perform the following duties:
Support Active Directory and work with Group Policies
Reset passwords through active directory and create users
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support Documents, tracks, and monitors the problem to ensure a timely resolution using established work order tracking system.
Troubleshoot PC hardware and software issues.
Performs a variety of complicated tasks
May lead and direct the work of others.
EXPERIENCE REQUIRED
Hands-on troubleshooting experience with a firm grasp of Windows 7 OS
Printer connectivity and troubleshooting
Working with AD to grant permission and do lookups
File Permissions
Work order tracking system (preferable Altiris)
Microsoft Office Suite with emphasis in Outlook.
Strong communication and customer service skills
EDUCATION
Requires an associate's degree or equivalent in a related area and 0-2 years of experience in the field or in a related area
THIRD PARTY AGENCIES, SUBCONTRACTORS, AND RECRUITERS NEED NOT APPLY. Applicants received from firms will not be considered. Subcontracting is not available for this position.Estimated Salary: $20 to $28 per hour based on qualifications.
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