Client Support Specialist
Eurotech is currently recruiting for a Client Support Specialist with a passion for technology and customer satisfaction. The ideal candidate has a successful track record of helping prospects by answering questions, acting as the point of contact throughout the sales process, and using sales analytics to support proposed solutions.
Duties:
Coordinate sales support activities such as the generation of quotes for new business opportunities, processing client orders, supporting the sales team in communicating with prospects and customers, and conducting data analysis.
Serve as internal and external escalation point for order status updates for both our clients and global locations.
Support a global team and ensure accurate and timely information is provided to internal and external customers.
Prepare and analyze trends and status reports, drawing data from a variety of sources.
Cultivate customer, vendor representative, and distributor relationships to develop insights into client needs and product trends.
Identify and recommend areas of process and procedure improvement in the sales support cycle.
Qualifications:
5 or more years of demonstrated client management experience desired.
Ability to effectively present information to internal and external customers and develop business solutions to respond to their needs.
Experience with CRM (Salesforce or similar) and ERP (SAP, Microsoft AX or similar) systems preferred and proficiency in Microsoft Office Suite.
Strong written, oral and interpersonal communication skills.
Knowledge of electronics or information technology is a plus, but even more important is the desire to learn about Eurotech's products and capabilities.
Education: Bachelor's Degree required.
We are conveniently located in Columbia, Maryland with easy access from locations throughout the Baltimore and Washington, DC area, and we have a friendly, business casual environment.
Eurotech offers a competitive compensation and benefits package, a progressive and dynamic product offering and a unique culture focused on results and continuous improvement. For confidential, immediate consideration, please click the apply link to create a brief profile and submit your resume.
Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
Duties:
Coordinate sales support activities such as the generation of quotes for new business opportunities, processing client orders, supporting the sales team in communicating with prospects and customers, and conducting data analysis.
Serve as internal and external escalation point for order status updates for both our clients and global locations.
Support a global team and ensure accurate and timely information is provided to internal and external customers.
Prepare and analyze trends and status reports, drawing data from a variety of sources.
Cultivate customer, vendor representative, and distributor relationships to develop insights into client needs and product trends.
Identify and recommend areas of process and procedure improvement in the sales support cycle.
Qualifications:
5 or more years of demonstrated client management experience desired.
Ability to effectively present information to internal and external customers and develop business solutions to respond to their needs.
Experience with CRM (Salesforce or similar) and ERP (SAP, Microsoft AX or similar) systems preferred and proficiency in Microsoft Office Suite.
Strong written, oral and interpersonal communication skills.
Knowledge of electronics or information technology is a plus, but even more important is the desire to learn about Eurotech's products and capabilities.
Education: Bachelor's Degree required.
We are conveniently located in Columbia, Maryland with easy access from locations throughout the Baltimore and Washington, DC area, and we have a friendly, business casual environment.
Eurotech offers a competitive compensation and benefits package, a progressive and dynamic product offering and a unique culture focused on results and continuous improvement. For confidential, immediate consideration, please click the apply link to create a brief profile and submit your resume.
Equal Opportunity Employer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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