Enrollment Associate Team Lead
Company
Summary:
Founded in 2001, Connections Education is a leading provider of high-quality, highly accountable online education solutions for schools, school districts, and students in grades K 12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy,International Connections Academy, and Pearson Connexus. In 2017, Connections Education brings full-time online and blended school to 65,000 students across the U.S. and abroad, and delivers online courses to over 340,000 students. In total, over 400,000 students in the U.S. and 48 countries will receive online learning from Connections Education in 2017. Connections Education is based in Baltimore, Maryland and was named a Top Workplace by the Baltimore Sun for the third consecutive year and a 2013 Best Place to Work by Baltimore magazine. Regularly recognized for its outstanding curriculum and leadership, Connections Education is committed to expanding quality education through technology, and helping students achieve both academic and personal success. Connections Education is part of the global education company, Pearson.
Position
Summary:
Working from our Columbia Office, the Enrollment Associate Team Lead Position will work with the Enrollment Supervisor and Enrollment Management in supporting and facilitating the day to day operations of the Documentation Processing Team. Primary responsibilities include fielding staff questions regarding the enrollment process completing documentation, maintaining work distribution for the entire team, acting as a lead on team projects and group workshops. The Enrollment Associate Team Lead will also handle escalated calls. Other responsibilities include communicating with families regarding missing or incomplete enrollment data and answering parent inquiries, maintenance of enrollment data and assisting with the saving, uploading, and scanning of enrollment documentation as needed. The Lead position is integral to the success of the Enrollment Team. This person will work with veteran staff to assure the most accurate and timely turnaround with regards to data verification. A successful candidate will remain current on regulations and requirements for all states in addition to state and federal guidelines related to student data and school specific deadlines. The Enrollment Department is the critical first connection between Connections Education and our families, and it is essential that the Enrollment Associate Team Lead, as a member of the Enrollment Team, provide the necessary level of support to meet our goals.
Responsibilities:
Assist Enrollment Supervisor with the management of the daily workflow;
Communicate with families that are missing vital enrollment data and follow up to ensure the delivery of these documents;
Be available to answer staff questions;
Be a point of contact for all Enrollment Teams
Assist Enrollment Supervisors in Conexus record maintenance, as needed;
Maintain accuracy of student records/data in accordance with all regulatory requirements;
Process enrollment documentation; and
Other duties as assigned.
Connections Education is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.
The following equipment will be provided to you by the company as a full-time employee:
Headset
The following equipment will need to be provided by you, as the employee, when working from home:
2nd monitor (required)
Mouse (highly preferred)
Keyboard (highly preferred)
Requirements
Minimum of 8 months experience in Enrollment Team preferred
Prior school admissions/registration experience a plus
Four year college degree requested
Excellent data analysis skills
Knowledge of Conexus management system preferred
Previous supervisory skills preferred
Previous customer service experience required
Knowledge of online student information systems a plus
Proficient in Microsoft Word and Excel
Excellent PC hardware and software skills
Flexibility and the ability to work in a fast-paced work environment
Highly organized, self-motivated, hard worker
Must be able to learn quickly and multi-task
Ability to pay close attention to detail is essential
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ul) id=OurSiteHeader>Our Site
What Is Connections Academy?
Curriculum
Success
Find Out More
Enroll
ul) id=ConnectionsAcademyHeader>Connections Academy
Careers
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Contact Us
ul) id=HelpfulLinksHeader>Helpful Links
Find A School
School Log In
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ul) id=OtherOfferingsHeader>Other Offerings
International Connections Academy
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1001 Fleet Street, 5th Floor
Baltimore, MD 21202
1-800-382-6010
Connections Academy is a division of Connections Education LLC, which is accredited by AdvancED.
Read About Our Accreditation
Privacy PolicyTerms of UseNondiscrimination PolicyAccessibility 2015 Connections Education LLC. All rights reserved.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Founded in 2001, Connections Education is a leading provider of high-quality, highly accountable online education solutions for schools, school districts, and students in grades K 12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy,International Connections Academy, and Pearson Connexus. In 2017, Connections Education brings full-time online and blended school to 65,000 students across the U.S. and abroad, and delivers online courses to over 340,000 students. In total, over 400,000 students in the U.S. and 48 countries will receive online learning from Connections Education in 2017. Connections Education is based in Baltimore, Maryland and was named a Top Workplace by the Baltimore Sun for the third consecutive year and a 2013 Best Place to Work by Baltimore magazine. Regularly recognized for its outstanding curriculum and leadership, Connections Education is committed to expanding quality education through technology, and helping students achieve both academic and personal success. Connections Education is part of the global education company, Pearson.
Position
Summary:
Working from our Columbia Office, the Enrollment Associate Team Lead Position will work with the Enrollment Supervisor and Enrollment Management in supporting and facilitating the day to day operations of the Documentation Processing Team. Primary responsibilities include fielding staff questions regarding the enrollment process completing documentation, maintaining work distribution for the entire team, acting as a lead on team projects and group workshops. The Enrollment Associate Team Lead will also handle escalated calls. Other responsibilities include communicating with families regarding missing or incomplete enrollment data and answering parent inquiries, maintenance of enrollment data and assisting with the saving, uploading, and scanning of enrollment documentation as needed. The Lead position is integral to the success of the Enrollment Team. This person will work with veteran staff to assure the most accurate and timely turnaround with regards to data verification. A successful candidate will remain current on regulations and requirements for all states in addition to state and federal guidelines related to student data and school specific deadlines. The Enrollment Department is the critical first connection between Connections Education and our families, and it is essential that the Enrollment Associate Team Lead, as a member of the Enrollment Team, provide the necessary level of support to meet our goals.
Responsibilities:
Assist Enrollment Supervisor with the management of the daily workflow;
Communicate with families that are missing vital enrollment data and follow up to ensure the delivery of these documents;
Be available to answer staff questions;
Be a point of contact for all Enrollment Teams
Assist Enrollment Supervisors in Conexus record maintenance, as needed;
Maintain accuracy of student records/data in accordance with all regulatory requirements;
Process enrollment documentation; and
Other duties as assigned.
Connections Education is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.
The following equipment will be provided to you by the company as a full-time employee:
Headset
The following equipment will need to be provided by you, as the employee, when working from home:
2nd monitor (required)
Mouse (highly preferred)
Keyboard (highly preferred)
Requirements
Minimum of 8 months experience in Enrollment Team preferred
Prior school admissions/registration experience a plus
Four year college degree requested
Excellent data analysis skills
Knowledge of Conexus management system preferred
Previous supervisory skills preferred
Previous customer service experience required
Knowledge of online student information systems a plus
Proficient in Microsoft Word and Excel
Excellent PC hardware and software skills
Flexibility and the ability to work in a fast-paced work environment
Highly organized, self-motivated, hard worker
Must be able to learn quickly and multi-task
Ability to pay close attention to detail is essential
Apply OnlineSend This Job to a Friend
Openings
Browse Open Jobs
Search Open Jobs
Edit Your Profile
Submit Your Resume
View Submitted Applications
ul) id=OurSiteHeader>Our Site
What Is Connections Academy?
Curriculum
Success
Find Out More
Enroll
ul) id=ConnectionsAcademyHeader>Connections Academy
Careers
News
About Us
Contact Us
ul) id=HelpfulLinksHeader>Helpful Links
Find A School
School Log In
Request Information
Find an Event
Email Signup
FAQs
ul) id=OtherOfferingsHeader>Other Offerings
International Connections Academy
Nexus Academy
Connections Learning
Social
Connections Academy Blog
1001 Fleet Street, 5th Floor
Baltimore, MD 21202
1-800-382-6010
Connections Academy is a division of Connections Education LLC, which is accredited by AdvancED.
Read About Our Accreditation
Privacy PolicyTerms of UseNondiscrimination PolicyAccessibility 2015 Connections Education LLC. All rights reserved.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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