Work From Home - Full Time Outbound Call Center - Columbia, MD
Work From Home - Full Time Outbound Call Center - Columbia, MD - 88201
Call Center - USA Columbia, Maryland
Ready for an adventure? As a Remote Call Center Interviewer at Nielsen, you re on the front lines of data collection, building relationships with our consumers.
Position Overview
The Nielsen Call Center Interviewer role is a full time remote position where you will make outbound calls to consumers across the US to conduct the Nielsen Ratings survey.
Your goal is to grab the attention of our consumers and get them to agree to participate in the survey.
This position has strict guidelines with high productivity and quality requirements.
Position Details:
This is a full time work from home position.
In order to work from home you must meet these requirements:
Must be within a commutable distance of the office location (Columbia, MD, Dallas, TX, San Antonio, TX or Tampa, FL)
Able to connect to High Speed Internet in your primary residence with minimum speeds of 80 mb
Able to connect directly to a router/modem with Ethernet cable
You must have a dedicated work space to conduct phone calls where others cannot hear/see personally identifiable information.
What are the Benefits? Full benefits package available on day 1 of employment
Schedule Requirements
Flexible Schedules:
AM, PM or combinationType of shift:
Multiple shifts (AM, PM)One weekend shift required each week (Saturday and/or Sunday)
5 shifts per week
40 hours per week
Job Details:
Practice exceptional customer service and telephone techniques
Follow strict guidelines for obtaining consistent unbiased data
Deliver verbatim scripts for portions of a survey
Maintain participants engagement throughout a short or medium length survey with low to medium complexity
Maintain patience and professionalism throughout surveys
Ability to listen to and accurately capture respondent answers over the phone
Persuade reluctant respondents to participate in surveys and diaries
Maintain confidentiality of procedures, scripts and respondent information
Meet quality assessments standards and call monitoring requirements
Maintain center standards for performance and productivity
Position Qualifications
Required:
2 years call center experience18
years of ageComputer and typing skills (Data entry)
High School diploma or GED equivalency
Bilingual (Spanish and English) premium paid to those that qualify
About the Team:
Nielsen Call Centers collect and deliver superior research data to provide clients with a better understanding of their consumers and markets.
Work with knowledgeable and conscientious employees to collectively gain respondent participation in an inclusive working environment.
ABOUT NIELSEN
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to.
To discover what s true, we measure across all channels and platforms from podcasts to streaming TV to social media.
And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force.
Your thoughts, ideas and expertise can propel us forward.
Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action.
Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds.
You ll enjoy working with smart, fun, curious colleagues, who are passionate about their work.
Come be part of a team that motivates you to do your best work!
Nielsen is committed to hiring and retaining a diverse workforce.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Type:
Regular
Primary Location:
Columbia,Maryland
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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